Support

If you have any questions or issues relating to purchases, please either check with an Admin in-game or contact support@coucraft.net and we will get back to you as soon as possible.

CouchCraft is not affiliated with or supported by Mojang; do not contact Mojang for issues relating to purchases.

Please note that all purchases are final; purchases won't be refunded if you are banned, jailed, or muted on the server for breaking CouchCraft rules. Chargebacks will results in an immediate and permanent ban. This is a zero tolerance policy. Please ensure you are over 18 or have parental permission before purchasing from the store.

You can reach out to our purchase support team by emailing support@couchcraft.net

Note: We will not answer emails containing player reports, server issues, etc. This email is for store inquiries and official communications only.